Return and Exchange
Kindly contact us at WhatsApp +6012 655 2532 or message our Facebook page (@gmgirlsaccessories) with a snapshot of the defect or incorrect piece, and we will reply you ASAP.
Return and exchange have to be done within 7 days upon item received.
Replacement for incorrect / defective item received will be proceed once we received the returned parcel.
All items must be returned in their original condition (unworn and unaltered). Items which do not fulfill these criteria will be rejected duly.
Replacement is only for the same design in same color.
For item which is out of stock, we will refund in term of store credit which you may utilise it to purchase other available items.
No cash refund is allowed.
Color may varies due to monitor resolution and studio lighting used. Please allow 20% of color variation, it may appear darker or lighter. Color variation is strictly not returnable and exchangeable.
925 silver is easily bendable as there is only minimal copper content in 925 silver.
If the earring pin is bent when you received them, just softly unbend it.
Hence, under any bent-pin circumstances, it is not considered as defect.